This site does have service manuals and service bulletins, But NOT for unpaid DIY's - you have to be a tech and pay the price to be a full member by paying the yearly fee or contributing useful inform. If a water line is connected, but the noise continues, then turn down the water valve slightly to decrease the water pressure. If the ice maker is faulty and your refrigerator is model number Samsung RFG298HDRS, you will need part number SAMSUNG DA97-07365G ASSEMBLY ICE MAKER. I am assuming that was for routine function, correct? Thank you!! Hi, I tried the keys (Fridge and Flexzone) holding them waiting for the screen to flash - Nothing happened. - If you're within the one year warranty, you can Private message one of our moderators to have service processed. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Then press Freezer until Fd appears. Shop Samsung Food Showcase 28-cu ft 4-Door French Door Refrigerator with Ice Maker and Door within Door (Fingerprint-Resistant Black Stainless Steel) ENERGY STAR in the French Door Refrigerators department at Lowe's.com. This helped with my fridge to initiate forced defrost, however, after 2 hours of cycles I still couldn't open the bin.i think it's frozen solid. We've had our RF28R7351SG fridge ever since November. Genuine product manufactured by Samsung. Anyone know how to get to the forced defrost mode on a Samsung RF28R7351SG/AA refrigerator? Model Number is RF28K9380SG/AA. Thanks, Jeff. Makes the compressor and all fans run then step the 4-way to cool different compartments. I had to repeat this three times and I was able to take the leftover bits of ice by hand. If 6 or more ounces of water were dispensed in 10 seconds, the water pressure is good. A refrigerator that is beautifully designed, with an modern dispenser, polished door, and sleek handles. purchased this back in september. On purchases of $49 to $499.99 for 6-month and $500 or more for 12-month, 18-month, or 24-month. We need to empty and remove ice and clean out the mess each week. Defrosting the entire fridge isnt an option for me right now. It work for only about 50% of the time on first try. now 13 months and out of warranty. Figured it out. This site does have service manuals and service bulletins, But NOT for unpaid DIY's - you have to be a tech and pay the price to be a full member by paying the yearly fee or contributing useful information and help. Shop Samsung Family Hub Family Hub 22-cu ft 4-Door Counter-depth French Door Refrigerator with Ice Maker (Fingerprint-Resistant Black Stainless Steel) ENERGY STAR in the French Door Refrigerators department at Lowe's.com. Since I have a different control panel with different labels on the controls, the obvious choices don't work. A counter depth refrigerator that is beautifully designed, with an modern dispenser, polished door, and sleek handles. If less than 6 ounces were dispensed, the water pressure is too low. Picture from fast track. On purchases of $49 to $499.99 for 6-month and $500 or more for 12-month, 18-month, or 24-month. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. Forced defrost is going to take a while to unthaw that I would recommend a streamer and DO not use a hair dryer or heat gun. I have the same issue of the ice maker freezing up...I need to do a “force defrost” but somehow, all other DIY videos are of older models and state using different key combinations. What is your model number? 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